Returns and Refunds Policy

Last Updated: 10/07/2023

Thank you for shopping at DreamVog. We want you to be fully satisfied with your purchase. This Returns and Refunds Policy explains our guidelines for returns, exchanges, and refunds of beauty, makeup, and skincare products.

  1. Returns

1.1 Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as opened or used items, may not be eligible for return due to hygiene reasons.

1.2 Timeframe: You must initiate a return request within 30 days from the date of purchase. After this period, we may not be able to accept your return.

1.3 Return Process: To request a return, please contact our customer support team at Support@dreamvog.com with your order details and reason for the return. Our team will provide you with further instructions on how to proceed.

1.4 Return Shipping: You will be responsible for covering the shipping costs for returning the product. We recommend using a trackable shipping method to ensure that the product reaches us safely. Please note that we are not responsible for any items lost or damaged during the return shipping process.

1.5 Inspection and Approval: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.1. If the product is approved, we will process your refund or exchange.

  1. Refunds

2.1 Refund Method: Refunds will be issued using the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

2.2 Refund Amount: The refund amount will exclude any shipping charges incurred during the original purchase, unless the return is due to an error on our part or a defective product.

  1. Exchanges

3.1 Eligibility: If you received a defective or incorrect product, we will be happy to exchange it for the correct item or a replacement of the same product.

3.2 Exchange Process: To request an exchange, please contact our customer support team at Returns@Dreamvog.com with your order details and details of the issue. Our team will provide you with further instructions on how to proceed.

  1. Non-Returnable Items

The following items are typically non-returnable due to hygiene reasons:

  • Opened or used beauty, makeup, and skincare products
  • Products with broken seals or tampered packaging
  • Products that are marked as final sale or non-returnable on our website
  1. Contact Us

If you have any questions or concerns regarding our Returns and Refunds Policy, please contact our customer support team at Support@Dreamvog.com. We will be happy to assist you.

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