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Shipping Policy

Last Updated: 10/07/2023

Thank you for shopping at DreamVog. This Shipping Policy outlines important information regarding the shipping of our beauty, makeup, and skincare products to ensure a smooth and transparent shopping experience.

  1. Shipping Destinations

We offer shipping to customers located in United Kingdom. If your country or region is not listed during the checkout process, please contact our customer support team at Support@Dreamvog.com to inquire about potential shipping options.

  1. Processing Time

We strive to process and ship orders within 6 To 12 Days, excluding weekends and holidays. Orders placed after 1 To 2 Days will be processed on the following business day. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

  1. Shipping Methods and Rates

We offer multiple shipping options to cater to your needs. The available shipping methods and associated rates will be displayed during the checkout process. Shipping rates are calculated based on factors such as order weight, destination, and selected shipping speed.

  1. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package. You can use the provided tracking number on our website or the carrier’s website to monitor the progress of your shipment.

  1. Estimated Delivery Time

The estimated delivery time varies depending on your location and the shipping method selected at checkout. Please note that delivery times are estimates and are subject to factors beyond our control, such as customs clearance or unforeseen delivery delays.

  1. Customs and Import Duties

For international orders, customs and import duties may be levied by the destination country. Any additional charges related to customs clearance are the responsibility of the recipient. We recommend contacting your local customs office for more information about the customs policies and duties applicable to your order.

  1. Undeliverable Packages

In the event that a package is returned to us as undeliverable due to incorrect address information provided by the customer or failure to claim the package from the carrier’s facility, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment due to such circumstances.

  1. Shipping Restrictions

Please be aware that certain products may be subject to shipping restrictions or regulations based on the ingredients, flammability, or other factors. If you have any concerns regarding shipping restrictions for specific products, please contact our customer support team for assistance.

  1. Contact Us

If you have any questions or require further assistance regarding our Shipping Policy, please reach out to our customer support team at Support@Dreamvog.com. We will be happy to assist you.

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